Basem Gazawi

Senior Manager, IT

Cork, IE.

About

Senior IT leader with nearly 20 years of experience in enterprise technology, specializing in Microsoft 365 migrations, collaboration tools, infrastructure architecture, and automation. Recognized for leadership in managing complex IT integrations, M&A systems consolidations, and improvements to IT operations and service delivery.

Work

Qualcomm

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Senior Manager, IT

Cork, Munster, Ireland

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Summary

Lead and direct IT service delivery and operations for Qualcomm’s EMEA IT footprint based in Cork, Ireland. Oversee infrastructure, Microsoft 365, cloud applications, and service management to support global engineering and business functions.

Highlights

Received Qualcomm Impact Award (June 2023) for leading architecture and delivery of a 1,500+ user Microsoft 365 tenant-to-tenant migration, guiding a cross-functional team of 10+ engineers ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Received Qualcomm Impact Award (March 2025) for purpose-driven innovation by reorganizing and consolidating historical licensing information in Salesforce to improve structure and accessibility ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Received Qualcomm Impact Award (September 2025) for outstanding contribution to IT integration and technology support related to M&A initiatives, recognized by SVP, Corporate Development ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Qualcomm

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IT Engineer, Senior Staff

Cork, Munster, Ireland

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Summary

Senior-level IT engineering role focused on designing and implementing enterprise infrastructure and collaboration solutions in the EMEA region.

Qualcomm

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IT Engineer, Staff

Cork, Munster, Ireland

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Summary

IT engineering support across infrastructure, collaboration platforms, and service delivery for Qualcomm’s Cork site.

United Nations

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Microsoft 365 Services Engineer

Manises, Valencian Community, Spain

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Summary

Led migration and automation projects for Microsoft 365 and Exchange infrastructure for United Nations organizations, delivering cloud collaboration and messaging solutions across global entities.

Highlights

Delivered a Microsoft 365 hybrid migration for 70,000+ mailboxes across multiple UN agencies, consolidating legacy messaging systems to Office 365 hybrid with Exchange 2016 on-premises ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Executed a major redesign of UN Exchange Server 2013 infrastructure to support growth from 20,000 to 55,000+ mailboxes ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Led migration to SharePoint Online and Teams as part of the UN ‘Unite Workspace’ integration, including consolidation strategies across business entities ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Developed PowerShell automation solutions for Office 365 provisioning, licensing, and identity infrastructure enhancements ([ie.linkedin.com](https://ie.linkedin.com/in/basemgazawi?utm_source=openai)).

Hewlett Packard Enterprise

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Messaging and Collaboration Implementation Engineer

Sofia, Sofia-grad, Bulgaria

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Summary

Responsible for implementing messaging and collaboration systems across enterprise clients in Sofia, Bulgaria.

Hewlett Packard Enterprise

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Messaging and Collaboration Delivery Lead

Sofia, Sofia-grad, Bulgaria

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Summary

Managed delivery of messaging and collaboration services, ensuring client satisfaction and technical excellence, in Sofia.

Hewlett Packard Enterprise

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Messaging and Collaboration Deep Technical Support Engineer

Sofia, Sofia-grad, Bulgaria

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Summary

Provided deep technical support for messaging and collaboration solutions, focusing on issue resolution and customer support in Sofia.

Hewlett Packard Enterprise

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Messaging and Collaboration Technical Support Engineer

Sofia, Sofia-grad, Bulgaria

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Summary

Delivered technical support for messaging and collaboration technologies in customer-facing environments in Sofia.

Hewlett Packard Enterprise

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Remote Support Specialist

Sofia, Sofia-grad, Bulgaria

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Summary

Supported messaging solutions remotely for enterprise clients.

BTC Networks

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Technical Team Lead

Sofia, Sofia-grad, Bulgaria

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Summary

Led technical support team in telecommunications environment based in Sofia.

BTC Networks

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Technical Support Specialist

Sofia, Sofia-grad, Bulgaria

Summary

Provided technical support in telecommunications in Sofia.

Education

International Business School (Bulgaria)

Sofia, Sofia-grad, Bulgaria
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Master of Science Project Management

International Business School (Hungary)

Budapest, Budapest, Hungary
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Bachelor’s Business Administration

Technical University of Sofia

Sofia, Sofia-grad, Bulgaria
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Communications

Skills

Enterprise Infrastructure & Collaboration

Microsoft 365, Exchange, Teams, SharePoint, PowerShell, Azure.

IT Operations & Service Management

ITIL, Service Delivery, Incident Management, Disaster Recovery, Business Continuity.

Cloud & Virtualization

Cloud Computing, Virtualization, Data Center, High Availability.

Automation & Scripting

PowerShell, Automation, Scripting.

Leadership & Strategic Planning

Leadership, Strategic Planning, Change Management.